Posted by admin on August 29, 2010 under Uncategorized | 
On August 23 the Customer Service Advisory Panel released their final report, containing 78 recommendations to improve overall customer service at the TTC. Throughout their six-month tenure, members of the volunteer Customer Service Advisory Panel solicited feedback from transit users and employees, examined the TTC’s operations, and performed research and analysis to better understand the organization’s challenges in providing world-class customer service.
On the day of the report’s release, members of the Toronto Transit Commission voted to endorse the panel’s recommendations in principle and also directed the TTC Chief General Manager to begin the process of hiring a chief customer service officer. The commissioners will report back on a plan of action for the report’s remaining recommendations at the September 30 commission meeting.
Read more of this article »
Posted by admin on August 23, 2010 under Uncategorized |
In February this year, Toronto Transit Commission staff sought approval from its board to establish an independent panel to review and make recommendations on improving customer service at the TTC. The panel began its work in March, led by Steve O’Brien, General Manager of One King West Hotel and Residence.
The report presented today, “Improving the TTC Experience: Laying the Tracks for a New Era of Customer Service” (available at www.ttcpanel.ca), is a blue print that will allow the TTC to renew its efforts in improving customer service. The TTC agrees that a focus on customer service is necessary to re-engage with its 1.5 million daily riders. The panel was asked to provide recommendations to help improve customers’ experience. The TTC believes the panel achieved that today.
Read more of this article »
Posted by admin on August 3, 2010 under Uncategorized |
The TTC Panel is pleased to announced that the public customer service report will be made available to the public on August 23, 2010, at 11 a.m. Copies of the report may be obtained through the TTC Panel’s web site at www.ttcpanel.ca.
