TTC responds to panel’s suggestions

Posted by admin on October 3, 2010 under Uncategorized | Be the First to Comment

Highlights from the September 30 commission meeting:

“Commissioners received TTC management’s initial response to the recommendations contained in the Customer Service Advisory Panel’s final report of Aug. 30 entitled, Improving the TTC Experience: Laying the Tracks for a New Era of Customer Service.

TTC management agrees with many of the panel recommendations. Some will require further study. Internal responsibility has been assigned to begin immediate implementation of some recommendations, or to conduct feasibility and cost reviews on others. Management will provide a progress report to the board every six months.”

Read the full summary of highlights here.