Posted by admin on October 3, 2010 under Uncategorized | 
Highlights from the September 30 commission meeting:
“Commissioners received TTC management’s initial response to the recommendations contained in the Customer Service Advisory Panel’s final report of Aug. 30 entitled, Improving the TTC Experience: Laying the Tracks for a New Era of Customer Service.
TTC management agrees with many of the panel recommendations. Some will require further study. Internal responsibility has been assigned to begin immediate implementation of some recommendations, or to conduct feasibility and cost reviews on others. Management will provide a progress report to the board every six months.”
Read the full summary of highlights here.
Posted by admin on August 29, 2010 under Uncategorized |
On August 23 the Customer Service Advisory Panel released their final report, containing 78 recommendations to improve overall customer service at the TTC. Throughout their six-month tenure, members of the volunteer Customer Service Advisory Panel solicited feedback from transit users and employees, examined the TTC’s operations, and performed research and analysis to better understand the organization’s challenges in providing world-class customer service.
On the day of the report’s release, members of the Toronto Transit Commission voted to endorse the panel’s recommendations in principle and also directed the TTC Chief General Manager to begin the process of hiring a chief customer service officer. The commissioners will report back on a plan of action for the report’s remaining recommendations at the September 30 commission meeting.
Read more of this article »
Posted by admin on August 23, 2010 under Uncategorized |
In February this year, Toronto Transit Commission staff sought approval from its board to establish an independent panel to review and make recommendations on improving customer service at the TTC. The panel began its work in March, led by Steve O’Brien, General Manager of One King West Hotel and Residence.
The report presented today, “Improving the TTC Experience: Laying the Tracks for a New Era of Customer Service” (available at www.ttcpanel.ca), is a blue print that will allow the TTC to renew its efforts in improving customer service. The TTC agrees that a focus on customer service is necessary to re-engage with its 1.5 million daily riders. The panel was asked to provide recommendations to help improve customers’ experience. The TTC believes the panel achieved that today.
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Posted by admin on August 3, 2010 under Uncategorized |
The TTC Panel is pleased to announced that the public customer service report will be made available to the public on August 23, 2010, at 11 a.m. Copies of the report may be obtained through the TTC Panel’s web site at www.ttcpanel.ca.
Posted by admin on May 17, 2010 under Uncategorized |
With the confirmation of a new fleet of Light Rail Vehicles (LRVs) set to fully launch in 2013, the Toronto Transit Commission (TTC) is asking for feedback on the new models. Members of the public have a valuable opportunity to submit their feedback directly to the TTC on these new vehicles.
You can read more about the project and submit your feedback here: http://lrv.ttc.ca/
Please note that this web site is intended specifically for feedback on the new LRVs. If you would like to file a complaint or a commendation with the TTC, please visit their main web site at: http://www3.ttc.ca/Contact_Us/Complaints_Compliments_Suggestions/index.jsp. If you would like to submit a recommendation for the TTC through the independent Customer Service Advisory Panel, you can use the feedback form here: http://ttcpanel.ca/make-a-recommendation/
Disclaimer: The Customer Service Advisory Panel is an independent consultation group aimed at providing suggestions to the TTC to improve service for riders and employees. We are posting this advisory to help the TTC solicit feedback on new proposed surface vehicles, as we feel the public’s input is a valuable part of this process.
Posted by admin on May 3, 2010 under Uncategorized |
This week, riders will get the opportunity to meet members of the Customer Service Advisory Panel at both Kipling and Finch stations. Members of the panel will be on hand to speak with the public, hear suggestions, and hand out feedback cards that will be assessed by the panel.
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Posted by admin on April 27, 2010 under Uncategorized |
This Wednesday, April 28, members of the Customer Service Advisory Panel will be present at the Bloor-Yonge station to greet the public and solicit feedback from TTC riders.
The panel members will be present from 11:30 a.m. to 12:20 p.m. and 4:30 – 5:30 p.m. to hand out feedback flyers.
TTC riders can also provide a suggestion through the Customer Service Advisory Panel’s online feedback form.
Posted by TTC Panel on April 16, 2010 under Uncategorized |
The Customer Service Advisory Panel is pleased to unveil its official web site at www.ttcpanel.ca. The web site will be the Panel’s primary method of communication with the public, and also offers the opportunity for users to provide feedback directly to the Panel’s members. Read more of this article »
Posted by TTC Panel on April 10, 2010 under Uncategorized |
The goal of the Customer Service Advisory Panel is to examine ways we can improve the TTC experience for everyone – Riders, Operators, Collectors, and other TTC employees.
From the panel’s inception we’ve heard many stories from TTC riders and employees across the City of Toronto, and suggestions on what can be done to improve services. We’ve received feedback by email, phone, regular mail, through various web services, in person, and through feedback sessions and reviews.
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Posted by TTC Panel on under Uncategorized |
The Customer Service Advisory Panel has created a Twitter account to provide news updates and collect relevant feedback. You can view our Twitter account or follow us at:
http://www.twitter.com/ttcpanel
